Centity, Inc. ("Centity," "we," "us," or "our") operates the Centity platform (the "Service"), a verified digital building records and compliance platform. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our Service.
By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please
do not use the Service.
1. Information We Collect
1.1 Information You Provide
• Account registration: name, email address, role (e.g., HOA board member, property manager, owner)
• Organization details: association name, property address(es), unit information
• Building records and documents you upload or input, including compliance records, maintenance logs, inspection reports, and related materials
• Payment information (processed by our third-party payment processor; we do not store full card numbers)
• Communications you send us, including support requests and feedback
1.2 Information Collected Automatically
• Log data: IP address, browser type and version, pages visited, timestamps, referring URLs
• Device information: operating system, device identifiers, screen resolution
• Usage data: features accessed, search queries, clicks, session duration
• Cookies and similar tracking technologies (see Section 7)
1.3 Information from Third Parties
• Property and public records data from government databases and licensed data providers
• Identity verification data from third-party verification services (where applicable)
• Integration data if you connect third-party tools (e.g., property management software) to
the Service
2. How We Use Your Information
We use the information we collect to:
• Provide, operate, and improve the Service
• Create and maintain your account and organization profile
• Process and verify building records, compliance documentation, and related data
• Generate verified building reports and digital building identities
• Process payments and send billing-related communications
• Send transactional communications (e.g., account confirmations, alerts, updates)
• Respond to your inquiries and provide customer support
• Send product updates, newsletters, and promotional materials (you may opt out at any time)
• Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity
• Comply with legal obligations
• Conduct research and analytics to understand how the Service is used and to improve it
3. How We Share Your Information
3.1 With Other Users
Building records and verified data you contribute to a property profile may be visible to other authorized users of that property (e.g., other board members, authorized property managers). You control what data is submitted to a property record.
3.2 With Service Providers
We share information with vendors and service providers who assist us in operating the Service, including cloud hosting, payment processing, analytics, email delivery, and customer support. These providers are contractually required to use your information only to provide services to us and to protect it appropriately.
3.3 With Business Partners
We may share aggregated or de-identified building and property data with real estate professionals, lenders, insurers, and other business partners. Such data does not identify individual users.
3.4 Legal Compliance and Safety
We may disclose information if we believe disclosure is required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Centity, our users, or the public.
3.5 Business Transfers
If Centity is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
3.6 With Your Consent
We may share information in other circumstances with your consent.
We do not sell your personal information to third parties.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. We also retain information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Building records may be retained longer where required by applicable property law or contractual obligations.
You may request deletion of your account and associated personal data at any time (see Section 8). Note that certain building record data tied to a property may be retained if required by law or agreed upon by the property organization.
5. Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS), encrypted data storage, role-based access controls, and regular security reviews.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6. Your Choices and Rights
6.1 Account Information
You may review and update your account information at any time through your account settings.
6.2 Email Communications
You may opt out of receiving promotional emails from us by clicking the unsubscribe link in any promotional email. You will continue to receive transactional emails necessary to operate your account.
6.3 Rights for California Residents (CCPA/CPRA)
California residents have the right to: (a) know what personal information we collect and how it is used and shared; (b) request deletion of personal information; (c) opt out of the sale or sharing of personal information (we do not sell personal information); and (d) non-discrimination for exercising these rights. To exercise these rights, contact us at the address in Section 9.
6.4 Rights for EEA/UK Residents (GDPR/UK GDPR)
If you are located in the European Economic Area or United Kingdom, you may have rights including: access, rectification, erasure, restriction of processing, data portability, and objection to processing. To exercise these rights, contact us at the address in Section 9. Our lawful basis for processing personal data is typically contract performance, legitimate interests, or legal obligation.
7. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to operate and improve the Service, remember your preferences, and analyze usage patterns.
• Essential cookies: required for the Service to function (e.g., session authentication)
• Analytics cookies: help us understand how users interact with the Service (e.g., Google Analytics)
• Preference cookies: remember your settings and preferences
Most browsers allow you to control cookies through browser settings. Disabling certain cookies may affect the functionality of the Service.
8. Data Deletion Requests
To request deletion of your account and personal data, email legal@centity.one with the subject line "Data Deletion Request." We will process your request within 30 days, subject to legal retention requirements. Note that deleting your account does not automatically remove building records associated with a property if those records are shared with an organization.
9. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete it.
10. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the
privacy practices of those third parties. We encourage you to review the privacy policies of any
third-party services you access.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on the Service before the change becomes effective.
Your continued use of the Service after the effective date of the revised policy constitutes acceptance of the changes.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Blendworks LLC DBA Centity Inc.
Email: legal@centity.one
Website: centity.one
